I ordered my first pair of shoes from Jackjonesbootmaker almost a year ago. They were black Derby loafers, which I wore almost daily to the office. After so much wear, the sole started to thin, and the leather, although still beautiful, needed a refresh. Instead of buying something else, I thought about returning to the workshop for a refurbishment.
I called the number on the site and spoke directly with someone from the workshop. They clearly explained what could be done: replacing the sole, hydrating the leather, and a careful polish. I sent the shoes by courier, and after two weeks I received them back, looking almost like new. The difference was especially noticeable on the sole – it now has a thicker rubber, which I hope will last at least another year.
What made me return was not just the quality of the repair, but also the fact that I didn't feel treated like a new customer. They reminded me that I had bought the Derby model and suggested I choose the same shade of black for the sole to preserve the original look. I appreciated that they didn't try to sell me a new pair, but solved the specific problem.
For me, this is what a serious workshop means: not just making good shoes, but also maintaining the relationship with those who wear them. The price of the refurbishment was reasonable, and the turnaround time was respected. I will probably return for a pair of cognac brogues as well, this time ordering the new model directly.
"I returned for a refurbishment and got exactly what I needed: restored shoes, not a forced sale. The workshop's seriousness convinced me to order again."
We use only calf leather and nubuck from European tanneries, with no synthetic layers. Each pair begins with the manual selection of the material.
Effect: footwear that lasts for years, doesn't crack, and develops a natural patina.Each shoe is sewn and finished by a single craftsman, from cutting the leather to applying the sole. No two pairs are identical.
Effect: a unique product, not an item made in the middle of the night.We measured over 300 feet to create a guide that eliminates guesswork. We send leather samples home before you order.
Effect: customers no longer return items due to incorrect sizing.We film every stage in the workshop – from cutting to polishing. You can see exactly what your pair looks like and how it's made.
Effect: real trust, not vague promises on the website.We provide clear care instructions and free sole replacement service within the first two years. You repair, not discard.
Effect: your shoes last longer than any pair from the mall.We collaborate with small workshops in Romania for accessories (creams, brushes, laces). Every purchase supports local craftsmanship.
Effect: you don't just buy shoes, but also an ecosystem of people who work with passion.